1. Introduction

Welcome to 17 Degrees A/C and Heating. We are committed to protecting your privacy and ensuring you have a positive experience on our website and when doing business with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website or services.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the site includes:

Personal Information

• Contact Information: Name, phone number, email address, mailing address, and zip code


• Service Information: Details about your HVAC system, service history, and maintenance records


• Transaction Information: Payment details, billing address, and service dates (payment information is processed securely by third-party processors)


• Communication Data: Messages, feedback, and inquiries submitted through our website, text messages, or phone

Automatically Collected Information

• Technical Data: IP address, browser type, operating system, and pages visited


• Usage Data: Time and duration of website visits, clicks, and interactions


• Cookies: We use cookies and similar tracking technologies to enhance your experience


• Analytics: Information collected through Google Analytics and similar tools to understand website performance

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our HVAC services and website


• Processing service requests and providing estimates and quotes


• Scheduling appointments and sending appointment reminders


• Processing payments and maintaining billing records


• Communicating with you about services, updates, and promotional offers


• Responding to your inquiries and customer service requests


• Maintaining service and maintenance records for future reference


• Analyzing website usage to improve user experience


• Complying with legal obligations and resolving disputes


• Marketing and advertising our services (with your consent where required)

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We may share information with third-party service providers who assist us in operating our website and conducting our business, including payment processors, scheduling platforms, and customer relationship management systems.

Business Partners

With your consent, we may share information with trusted business partners for service-related purposes, such as equipment suppliers or contractors working on your project.

Legal Requirements

We may disclose your information when required by law, court order, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption for website transactions


• Restricted access to personal information by authorized personnel only


• Regular security assessments and updates


• Secure payment processing through PCI-DSS compliant providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to Access: You may request access to the personal information we hold about you


• Right to Correction: You may request correction of inaccurate or incomplete information


• Right to Deletion: You may request deletion of your personal information, subject to legal obligations


• Right to Opt-Out: You may opt out of marketing communications at any time


• Right to Withdraw Consent: You may withdraw consent for processing of your information

To exercise any of these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us remember your preferences and analyze website usage.

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party sites before providing your information.

9. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete such information and terminate the child's account if applicable.

10. Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill the purposes outlined in this Privacy Policy, and comply with legal obligations. Service records and maintenance history may be retained for extended periods as required by law and industry standards.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website and services following the posting of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically for updates.

12. Contact Us